14/05/2012 The human factor in service design – McKinsey Quarterly – Operations – Performance via mckinseyquarterly.com Sharing because I do care 4 | Federico Share this: Click to share on Facebook (Opens in new window) Facebook Click to share on LinkedIn (Opens in new window) LinkedIn Click to print (Opens in new window) Print Click to share on X (Opens in new window) X Click to share on Pinterest (Opens in new window) Pinterest Click to share on Tumblr (Opens in new window) Tumblr Click to email a link to a friend (Opens in new window) Email Like Loading...
Federico Hernández Ruiz 