Book review: “Thinking, fast and slow” by Daniel Kahneman via: http://backreaction .blogspot.mx

THURSDAY, AUGUST 09, 2012

Book review: “Thinking, fast and slow” by Daniel Kahneman

Thinking, Fast and Slow
By Daniel Kahneman
Farrar, Straus and Giroux (October 25, 2011)

I am always on the lookout for ways to improve my scientific thinking. That’s why I have an interest in the areas of sociology concerned with decision making in groups and how the individual is influenced by this. And this is also why I have an interest in cognitive biases – intuitive judgments that we make without even noticing; judgments which are just fine most of the time but can be scientifically fallacious. Daniel Kahneman’s book “Thinking, fast and slow” is an excellent introduction to the topic.

Kahneman, winner of the Nobel Price for Economics in 2002, focuses mostly on his own work, but that covers a lot of ground. He starts with distinguishing between two different modes in which we make decisions, a fast and intuitive one, and a slow, more deliberate one. Then he explains how fast intuitions lead us astray in certain circumstances.

The human brain does not make very accurate statistical computations without deliberate effort. But often we don’t make such an effort. Instead, we use shortcuts. We substitute questions, extrapolate from available memories, and try to construct plausible and coherent stories. We tend to underestimate uncertainty, are influenced by the way questions are framed, and our intuition is skewed by irrelevant details.

Kahneman quotes and summarizes a large amount of studies that have been performed, in most cases with sample questions. He offers explanations for the results when available, and also points out where the limits of present understanding are. In the later parts of the book he elaborates on the relevance of these findings about the way humans make decision for economics. While I had previously come across a big part of the studies that he summarizes in the early chapters, the relation to economics had not been very clear to me, and I found this part enlightening. I now understand my problems trying to tell economists that humans do have inconsistent preferences.

The book introduces a lot of terminology, and at the end of each chapter the reader finds a few examples for how to use them in everyday situations. “He likes the project, so he thinks its costs are low and its benefits are high. Nice example of the affect heuristic.” “We are making an additional investment because we not want to admit failure. This is an instance of the sunk-cost fallacy.” Initially, I found these examples somewhat awkward. But awkward or not, they serve very well for the purpose of putting the terminology in context.

The book is well written, reads smoothly, is well organized, and thoroughly referenced. As a bonus, the appendix contains reprints of Kahneman’s two most influential papers that contain somewhat more details than the summary in the text. He narrates along the story of his own research projects and how they came into being which I found a little tiresome after he elaborated on the third dramatic insight that he had about his own cognitive bias. Or maybe I’m just jealous because a Nobel Prize winning insight in theoretical physics isn’t going to come by that way.

I have found this book very useful in my effort to understand myself and the world around me. I have only two complaints. One is that despite all the talk about the relevance of proper statistics, Kahneman does not mention the statistical significance of any of the results that he talks about. Now, this is all research which started two or three decades ago, so I have little doubt that the effects he talks about are indeed meanwhile well established, and, hey, he got a Nobel Prize after all. Yet, if it wasn’t for that I’d have to consider the possibility that some of these effects will vanish as statistical artifacts. Second, he does not at any time actually explain to the reader the basics of probability theory and Bayesian inference, though he uses it repeatedly. This, unfortunately, limits the usefulness of the book dramatically if you don’t already know how to compute probabilities. It is particularly bad when he gives a terribly vague explanation of correlation. Really, the book would have been so much better if it had at least an appendix with some of the relevant definitions and equations.

That having been said, if you know a little about statistics you will probably find, like I did, that you’ve learned to avoid at least some of the cognitive biases that deal with explicit ratios and percentages, and different ways to frame these questions. I’ve also found that when it comes to risks and losses my tolerance apparently does not agree with that of the majority of participants in the studies he quotes. Not sure why that is. Either way, whether or not you are subject to any specific bias that Kahneman writes about, the frequency by which they appear make them relevant to understand the way human society works, and they also offer a way to improve our decision making.

In summary, it’s a well-written and thoroughly useful book that is interesting for everybody with an interest in human decision-making and its shortcomings. I’d give this book four out of five stars.

Below are some passages that I marked that gave me something to think. This will give you a flavor what the book is about.

“A reliable way of making people believe in falsehoods is frequent repetition because familiarity is not easily distinguished from truth.”

“[T]he confidence that people experience is determined by the coherence of the story they manage to construct from available information. It is the consistency of the information that matters for a good story, not its completeness.”

“The world in our heads is not a precise replica of reality; our expectations about the frequency of events are distorted by the prevalence and emotional intensity of the messages to which we are exposed.”

“It is useful to remember […] that neglecting valid stereotypes inevitably results in suboptimal judgments. Resistance to stereotyping is a laudable moral position, but the simplistic idea that the resistance is cost-less is wrong.”

“A general limitation of the human mind is its imperfect ability to reconstruct past states of knowledge, or beliefs that have changed. Once you adopt a new view of the world (or any part of it), you immediately lose much of your ability to recall what you used to believe before your mind changed.”

“I have always believed that scientific research is another domain where a form of optimism is essential to success: I have yet to meet a successful scientist who lacks the ability to exaggerate the importance of what he or she is doing, and I believe that someone who lacks a delusional sense of significance will wilt in the fact of repeated experiences of multiple small failures and rare successes, the fate of most researchers.”

“The brains s of humans and other animals contain a mechanism that is designed to give priority to bad news.”

“Loss aversion is a powerful conservative force that favors minimal changes from the status quo in the lives of both institutions and individuals.”

“When it comes to rare probabilities, our mind is not designed to get things quite right. For the residents of a planet that maybe exposed to events no one has yet experienced, this is not good news.”

“We tend to make decisions as problems arise, even when we are specifically instructed to consider them jointly. We have neither the inclination not the mental resources to enforce consistency on our preferences, and our preferences are not magically set to be coherent, as they are in the rational-agent model.”

“The sunk-cost fallacy keeps people for too long in poor jobs, unhappy marriages, und unpromising research projects. I have often observed young scientists struggling to salvage a doomed project when they would be better advised to drop it and start a new one.”

“Although Humans are not irrational, they often need help to make more accurate judgments and better decisions, and in some cases policies and institutions can provide that help.”

Here is a link to the original article: http://backreaction.blogspot.mx/2012/08/book-review-thinking-fast-and-slow-by.html

Say What? 5 Ways to Get Students to Listen. Via Edutopia

STUDENT ENGAGEMENT SUBSCRIBE TO R
AUGUST 30, 2013

Image credit: iStockphoto

Ah, listening, the neglected literacy skill. I know when I was a high school English teacher this was not necessarily a primary focus; I was too busy honing the more measurable literacy skills — reading, writing, and speaking. But when we think about career and college readiness, listening skills are just as important. This is evidenced by the listening standards found in the Common Core and also the integral role listening plays in collaboration andcommunication, two of the four Cs of 21st century learning.

So how do we help kids become better listeners? Check out these tactics for encouraging a deeper level of listening that also include student accountability:

Strategy #1: Say it Once

Repeating ourselves in the classroom will produce lazy listening in our students. If kids are accustomed to hearing instructions twice, three times, and even four times, listening the first time around becomes unnecessary. Begin the year by establishing that you are a teacher who rarely repeats instructions and this will surely perk up ears.

Of course you don’t want to leave distracted students in the dust so for those few who forgot to listen, you can advise them to, “ask three, then ask me.”

Strategy #2: Turn and Talk

One way to inspire active listening in your students is to give them a listening task. It might look like this, “I’m going to describe the process of _________. I will pause along the way and ask you to turn to a partner and explain to them what you heard.” You can ask students to take turns talking each time you pause, and meanwhile, walk around observing their conversations (also allowing you to check for understanding).

Strategy #3: Student Hand Signals

Asking students to pay full attention and indicating that they will follow this with a non-verbal signal is a wonderful tool for sharpening those listening skills. It can look like this: “I’m going to read a former president’s statement about why he believes war is sometimes necessary. When I’m finished, you will share your opinion by holding up one finger if you agree, two fingers if you disagree, and three fingers if you are undecided or if you have a question.” This strategy allows whole-class participation and response. It’s also a favorite for kids who are more on the shy side, giving them a “voice.”

Watch how hand signals encourage active listening in a fifth-grade classroom.

Strategy #4: Pay Attention, Pause, Paraphrase

Children need structured opportunities to restrain themselves from speaking in order to keep their attention on listening, especially when working in groups. Try this strategy:

  1. When students talk in pairs or small groups, assign one speaker at a time only (they can number off).
  2. Ask all others to listen fully to whoever is speaking and to avoid formulating a response while the other person talks. Tell them to simply listen that is all. (This is a difficult task even for adults!)
  3. When the person stops talking, the other takes a breath before she speaks and then paraphrases something her partner just said: “You believe that….” “You aren’t sure if….”.
  4. After paraphrasing her partner, she can then follow that with an “I” statement: “I see what you mean…”, “I’m not sure I agree…”.

Discussion sentence starters are a helpful tool for students as they learn this new way of having a conversation. It’s also incredibly helpful for students to see this in action. Ask a couple of students to model it for the whole class or have an adult visit to partner with you.

Strategy #5: Creating Questions

If your students are listening to a speech, watching a documentary clip, or hearing a story read aloud, break it up by stopping a few times and having students write a question or two about what they just heard. This way, students actively listen for any confusion or wonderings they may have — this takes a high-level of concentration. It’s important to provide models for this since we are typically trained in school to look for the answers and information rather than to focus on what is not understood or is still a mystery.

Motivating Words

Good listeners are both rare and valued. It’s important to share this with students, and to also share the fact that people who really listen — make eye contact, show interest, and restrain from cutting others off in a conversation — are easy to like and respect.

Here’s also a few quotes to present to students and/or post around your classroom:

“If speaking is silver, then listening is gold.” — Turkish saying

“I think the one lesson I have learned is that there is no substitute for paying attention.” — Diane Sawyer, newscaster

“One of the most sincere forms of respect is actually listening to what another has to say.” — Bryant McGill, author

In what ways do you teach active listening in your classroom? Please share with us in the comment section.

Link to original article: http://www.edutopia.org/blog-five-listening-strategies-rebecca-alber?utm_source=facebook&utm_medium=post&utm_campaign=blog-listening-list

Identidad y la propuesta de nuestras empresas.

Por: Federico Hernández Ruiz* Consultor, socio fundador en asimetagraf.

En nuestro entorno y quehacer como empresarios hay una constante que aparece una y otra vez, esta constante es como debe ser la propuesta. Nos referimos a la propuesta de servicio o a la propuesta de producto.

Muchos de nosotros como empresarios definimos un producto o servicio y creemos que lo que sigue es comercializarlo para lo cual están las áreas de mercadotecnia y ventas.

La verdad es que todos comenzamos haciendo una propuesta con lo que tenemos o lo que creemos que debe de ser, esto no es un mal inicio. Es más, es el mejor inicio que hay, solo que este debe estar enriquecido por un halo de duda. A lo que me refiero es, lo que hemos mandado al mercado es una propuesta y como tal puede ser bien solamente recibida, bien recibida o incluso puede ser rechazada. Si concebimos que lo que hicimos fue una propuesta y que estamos reconociendo lo que la gente o el mercado quiere, entonces podremos mejorar o cambiar nuestra propuesta. Y es justo ahí donde muchos nos atoramos. Creemos que lo que proponemos es lo adecuado y que solo debe ser mercadeado o vendido adecuadamente, pero eso no es del todo cierto.

Efectivamente, mercadotecnia nos ayudará muchísimo. Sus técnicas y procesos facilitarán la manera en que nos comunicamos con la gente pero siempre necesitará contar con la clara identidad de la empresa. Si esta identidad tiene oportunidades no atendidas, mercadotecnia y ventas se verán limitadas en sus capacidades para entregar un mensaje claro, contundente y con la fuerza necesaria no solo para entregar, sino para que la gente lo pida.

Les comparto, hacer una propuesta necesita incluir una palabra: “Valor”. Necesitamos hacer una propuesta de valor. En la cual está implícito un beneficio para la persona o entidad que va a usar o consumir el producto o servicio. Así es, nuestra propuesta debe beneficiar a alguien y por supuesto a nosotros también.

En este diálogo que existe entre lo que ofrecemos y entregamos, con quien recibe y usa, es donde muchos perdemos camino o dejamos de ver con claridad hacia dónde vamos. Creemos que si cambiamos nuestra propuesta, dejaremos de beneficiarnos, dejaremos de ser quiénes somos, perderemos nuestra identidad, la razón de ser. Yo les comparto que esto no es así.

La razón es que antes que nada, nuestras empresas y nosotros somos entes sociales y funcionamos en sistemas de convivencia. Nuestro intercambio es eso, un sistema en el que participan diferentes actores o elementos y todos construyen una experiencia que sucede.

Todos vivimos la empresa y sus productos. Al manejar un carro, no solo consideramos la marca, sentimos los asientos, olemos el interior del carro, escuchamos el motor, vemos los accesorios y tocamos las vestiduras, los asientos y el volante; al manejar, escuchamos el sonido de todo el carro en tránsito. En fin, es un sistema que vivimos con la marca y el modelo, sabemos que la identidad y su propuesta es la que nos gusta.

Es por está razón que nuestra propuesta y nuestra identidad están estrechamente relacionadas, necesitan reconocerse en un sistema en el que ante todo hay intercambios. Intercambios de productos y servicios por dinero, pero también hay emociones, relaciones, vivencias, espacios… Es un conjunto de elementos que debe tomarse en cuenta para reconocer con mayor claridad: quiénes somos, cómo participamos, cómo somos percibidos y lo mejor, cómo nos concebimos.

Es un sistema que está vivo y que puede moldearse o cambiarse en el momento que sea necesario.

Esta dinámica de vivencias le sucede tanto a la gran empresa como al micro empresario. Todos participamos y contribuimos en estos sistemas. Todos podemos cambiar y transformarnos para tener una mejor relación con nuestro entorno, para ser más competentes, si así lo queremos ver.

Podemos ser y tener la identidad que decidamos, para hacer la mejor propuesta al mercado. Una propuesta de valor que nos beneficia a todos.

Si reflexionamos sobre nuestra identidad como empresa y recordamos que la identidad se vive y sucede, entonces podemos relacionarla con el cómo queremos que esto suceda. Yo tomo como principio las características que definen ser competente y éstas son:

Parecer ser, ser y actitud

Todos conocemos empresas que podríamos colocar en esta definición. Es más, por ella tomamos muchas decisiones para relacionarnos con ella. Nuestras decisiones van desde el coche que usamos, el lugar en el que vivimos, el grupo con el que convivimos, etc. Como personas nos sucede exactamente igual. Convivimos en el sistema y llegamos a acuerdos o principios que nos guían para actuar.

La identidad de una empresa está estrechamente relacionada con su propuesta y es por ésta que podemos ver con claridad si nos propone un beneficio.

A todos nos ha pasado que hemos sentido desconfianza sobre un artículo, un servicio o una persona. Hay algo que no nos gusta. La respuesta está en cómo nos sucede ese contacto, cómo identificamos si nos conviene o no. La razón atrás es que el sistema está actuando y el conjunto de elementos que están participando no entregan un mensaje coherente y congruente. Sencillamente hay algo fuera de lugar. Y no digo que algo esté mal, digo que hay algo fuera de lugar, algo que desentona y que muy posiblemente necesite ajustarse.

Parecer ser, ser y actitud no son características que se dan por creación espontánea, son expresiones de la empresa. La empresa, sus empresarios y colaboradores construyen de manera cotidiana esta identidad.

La identidad por eso no se puede inventar o colocarse, la identidad es una expresión única de cada empresa. Como dice el dicho: “La mona aunque se vista de seda, mona se queda”, y la empresa no es ajena a este dicho.

Un buen ejemplo del manejo común de la identidad es la de crear un logotipo. Un logotipo puede servir para identificar a la empresa, para que la ubiquen solamente. Pero no llegará a ser una identidad hasta que contenga y represente a ese sistema dinámico que es la empresa. Un logotipo se transformará en identidad hecha marca al contener esa expresión cultural de empresa.

Una identidad puede tener diferentes propuestas, entendiendo propuesta de servicio o producto durante el tiempo. Además es la manera en que interactúa con su entorno. Una identidad es un proceso que nunca termina, que trasciende en el tiempo y contribuye a la construcción de una cultura.

Una identidad implica poder ofrecer un servicio desde el interior de su razón de ser.

Por quien somos, proponemos y resolvemos para tu beneficio, para el beneficio de todos.

Tener una identidad con una propuesta clara parece sencillo y sí lo es. Lo único que se requiere es disposición para reconocer que participamos en un sistema. En el cual tenemos características únicas por las que hacemos y ofrecemos un producto o servicio. Lo hacemos con una propuesta que corresponde a nosotros, gracias al proceso de reflexión constante, continuo y estructurado que hacemos. Tener identidad y una propuesta significa que hemos diseñado quiénes somos y cómo nos relacionamos.

El secreto está en el diseño.

La palabra clave es: “Diseñamos”. Diseñar no es otra cosa que recrear un proceso de reflexión que nos permite cuestionarnos el por qué hacemos lo que hacemos, cómo lo hacemos, para quién lo hacemos, qué esperamos y qué esperan de nuestro producto o servicio. Diseñar no es embellecer, no es acomodar para que se vea bien. Diseñar implica observar, reconocer, crear ideas, hipótesis, probar y experimentar.

Diseñar nos invita a instalar un proceso continuo de reflexión, capaz de alimentar a la empresa y expresarse en todas las áreas, incluyendo la manera en que se entregan o se brindan servicios. Identidad y propuesta requieren ser definidos por diseñadores. Si eres empresario, este es el momento de comenzar a diseñar tu empresa, sus productos y servicios. Con ello podrás contar con una de los capitales más grandes que una empresa puede tener: el ser querida, deseada o admirada. Podrás lograr con tu empresa ser la razón por la que muchas personas conducen sus vidas, ser un contribuyente de valores y riqueza en la sociedad. Con tu aportación, la sociedad entera te retribuirá con lealtad y con sentido de pertenencia. La gente adentro y afuera de la empresa se sentirá orgullosa de pertenecer a ella, a tu empresa.

Ahora sí, si en tus planes está darle identidad a tu empresa y crear una propuesta, acompáñate de los diseñadores adecuados como lo son los consultores de la comisión de Consultores de Coparmex en Querétaro. Más de uno podrá acompañarte, pero sobre todo, podrás liberarte de los mitos que te detienen.

Si decides contratar a un diseñador para crear una imagen que te identifique, cuida que no sea solo un embellecedor o creador de disfraces. Con él o sin él, saldrá a relucir la verdadera identidad de quién eres y cómo es tu empresa.

 

* D.G. Federico Hernández Ruiz

Socio fundador y Consultor en Identidad estratégica en asimetagraf y representante para la CGTFL en México de Duraznos, Nectarinas y Ciruelas California

Como consultor se destaca en la creación de sistemas de identidad especializado en productos de consumos. Su trayectoria cuenta con más de 20 años de experiencia y ha colabora desde grandes transnacionales hasta pequeñas y micro empresas. Algunas de éstas son: Kellogg’s, Heinz, La Perla, Grupo Pando, entre otros.

Actualmente representa a la California Grape and Tree Fruit League “CGTFL” para la promoción de duraznos, nectarinas y ciruelas California en México. https://www.facebook.com/CaliforniaDNC

Para conocer más de asimetagraf y su propuesta, favor de entrar a: http://www.asimetagraf.com

Para contactar a Federico y conocer más sobre su trayectoria, entrar a: http://www.linkedin.com/in/federicohernandezruiz

Gracias a Doralis Herrera por su corrección de estilo. Sin su ayuda, estás líneas serían caóticas.

10 Things You Need to Know About Losing Weight

Via Http://healthyeatingandwellbeing.wordpress.com/2011/01/18/10-things-you-need-to-know-about-losing-weight/?blogsub=confirming#subscribe

blogosted on January 18, 2011

I watched an excellent programme on BBC1 last night called 10 Things You Need to Know About Losing Weight, in which medical journalist Michael Mosley investigated the latest scientific breakthroughs in slimming. He uncovered 10 of the simplest ways to shed unwanted pounds.

This show was well researched and had lots of studies to support claims that were made. Two points which I found most interesting were

The Slimming Secrets of Soup A study carried out for the programme found that people who had a solid meal followed by a glass of water became hungry before others who had the same meal but it had been blended into a soup along with the water. This is because the blended meal stays in the stomach for longer and in turn the stomach tell the brain that you are still full. This is great to know because there is such a variety of soups on the market and soup is also relatively easy, cheap and quick to make at home. Click on this link for some tasty ideas http://www.eatingwell.com/recipes_menus/collections/healthy_soup_recipes

The Brains response after skipping meals Many people skip meals and believe that it will help them to consume less calories throughout the day. The BBC did an experiment for the show 10 Things You Need to Know About Losing Weight and found that skipping meals actually does the opposite and causes us to eat more. When we skip meals our bodies release a hormone called ghrelin which sends a message to the brain that our stomachs are empty, and also promotes fat storage. Ghrelin tells our brains that we are starving and triggers us to want high calorie foods in order to compensate for the missed meal. Once we eat the high calorie food because we are so hungry, our bodies then hold onto all of the fat and store it. This links into my previous “Healthy Eating” post where I mentioned that you should not allow yourself to get hungry. It leads to bad food choices and has a negative effect in the long run.

The 10 things that you need to know about losing weight are:

– Don’t skip meals.
– Use a smaller plate
– Count calories
– Don’t blame your metabolism
– Protein staves off hunger pangs
– Soups keep you feeling fuller for longer.
– The wider the choice of foods the more you eat.
– Low fat dairy helps you excrete more fat.
– Exercise continues burning fat, even while you sleep.
– Keep moving and lose weight.

If you missed this programme you will be able to view it on BBC iPlayer http://www.bbc.co.uk/iplayer/episode/b00ksh7c/10_Things_You_Need_to_Know_About_Losing_Weight/
It is well worth watching.

Competitive Benchmark | Viaᔥ Blog AMAI

POR: AGUSTÍN CASTAÑEDA RAMÍREZ, Viaᔥ AMAI

master-research

De acuerdo con el estudio global From Stretched to Strengthened realizado recientemente por IBM mediante entrevistas face to face con más de 1,734 CMO´s ( Chief Marketing Officers) pertenecientes a empresas de cerca de una veintena de industrias en 64 países, para entender qué están haciendo a fin de enfrentar las transformaciones en los mercados y la nueva dinámica del entorno de los negocios, destaca que entre las fuentes que brindan información para la toma de decisiones estratégicas y orientar la dirección de las mismas, se encuentra la investigación de mercados como la herramienta más frecuentemente utilizada para obtener información sobre el mercado, la propia organización, los consumidores y el entorno competitivo.

Después de la investigación de mercados, y ocupando el segundo lugar, los directivos siguen a la letra los lineamientos corporativos establecidos por las matrices y en tercera posición de importancia recurren al Competitive Benchmark.

Siguen en orden de importancia las métricas sobre los consumidores y los análisis generados por las áreas de marketing y el flujo defeedback generado por los mismos consumidores a través de los touch points de las organizaciones, entre otras múltiples fuentes de información.

No obstante, el presente artículo se enfocará a la utilización del Competitive Benchmark como herramienta de análisis y soporte a la gestión de las áreas de marketing, servicio, canales, desarrollo de producto, factor humano y otras relacionadas con el producto y los procesos comerciales para la entrega al consumidor.

El Benchmark es una herramienta, como sabemos introducida por Xerox, para realizar evaluaciones de carácter comparativo y determinar la posición competitiva de una práctica comercial en relación con las de otros oferentes –normalmente competidores– o en relación al state of the art; busca detectar las brechas existentes en los productos y procesos de las empresas, para generar acciones que reduzcan sus gapscon las best practices.

A través de la aplicación sistemática del Competitive Benchmark es posible comparar y analizar, desde la perspectiva del cliente o del negocio:

La oferta comercialProductosServiciosSolucionesLos procesos de atención y entrega del servicio en los distintos canalesEl modelo de atención y desempeño de los touch pointsLa atención postventa

Entre otros procesos críticos que permitan la operación exitosa de la compañía.

En la etapa de planeación para el desarrollo del Competitive Benchmark, las unidades o departamentos de una empresa deben determinar qué se quiere comparar, con quién y los factores a considerar dentro de la evaluación; definir los parámetros y condiciones de la evaluación, así como los criterios que seguirán los evaluadores, esto con el propósito de brindarle mayor objetividad a la evaluación y reducir el sesgo subjetivo, particularmente en la calificación de procesos realizados por las personas durante su interacción con los clientes.

Con la intención de aportar algunos elementos a los gerentes e investigadores que ilustren esta técnica de análisis, brindamos algunos ejemplos para un Competitive Benchmark de producto.

El primer paso es determinar los factores a evaluar:
– Portafolio de productos y servicios
– Procesos
– Requisitos
– Características y atributos
– Condiciones comerciales
– Funcionalidad
– Desempeño
– Beneficios
– Garantías, etcétera

Para analizar los procesos comerciales, es posible comparar entre algunas otras variables:
– Modelo de atención
– Calidad en el servicio
Touch points
Performance
Conocimiento y dominio de la oferta
Orientación al cross selling

– Proceso de venta postventa
– Seguimiento
Interacciones con el consumidor
Interacciones con los proveedores

Un elemento clave es que el Competitive Benchmark debe generar información accionable y de forma sistemática para que las áreas responsables implementen a la brevedad los cambios y ajustes pertinentes, por ello es importante dimensionar en una primera instancia el alcance de esta práctica; debemos preguntarnos entonces:

¿Con quién me comparo?
Mi empresa. ¿Cuáles son las brechas en relación con los protocolos de servicio, las políticas de venta, la calidad de los productos, la entrega del servicio?

Líder del mercado. Es generalmente la referencia para cualquier empresa y quitarle participación del mercado es el objetivo.

Best practices. Las mejores prácticas pueden ser nacionales o internacionales, ya sea competencia funcional o algún modelo de una industria diversa, pero representa un modelo a seguir.
benchmark-1
Con la incorporación de las plataformas digitales a los negocios, el Competitive Benchmark adopta una clara dimensión digital, toda vez que el espacio virtual se ha convertido, a un ritmo excesivamente acelerado, en un campo más donde las marcas disputan su liderazgo comercial con los consumidores que han adoptado los patrones digitales en su estilo de vida y consumo.

En la imagen inferior, que es una matriz de competitividad, observamos el performance de las principales marcas fabricantes de automóviles en el ámbito online, como resultado de un análisis de Digital Intelligence, en el cual se observa claramente la posición de cada competidor y las brechas en relación con las variables de audiencia y tiempo de permanencia.
benchmark-2
Beneficios tangibles del Competitive Benchmark

Con la adopción y empleo sistemático de esta herramienta es posible:

– Desarrollar ventajas competitivas sostenibles y definir estrategias de mercado acordes con la dinámica del entorno competitivo en el cual participa la empresa; a partir del conocimiento de nuestra posición, es curioso conocer que existen hoy en día, negocios que ignoran las aplicaciones y beneficios de esta herramienta.

– Detectar los factores clave en los procesos de atención y venta proporcionados a los consumidores; generalmente mediante capacitación y programas de incentivos, disminuir o eliminar los momentos críticos y establecer un sistema de monitoreo del desempeño con énfasis en los mismos.

– Proporcionar capacitación a la fuerza de ventas; desarrollar un sistema de certificación y evaluación constante del desempeño, para atender con oportunidad las brechas en el cumplimiento de los estándares de servicio y protocolo de atención.
– Mediante un análisis FODA generar acciones concretas para atender las debilidades y aprovechar las oportunidades en el mercado.

Competitive Benchmark paso por paso

Determinar los pasos a seguir como parte de las actividades para definir los métodos de evaluación, alcance, factores de ponderación y criterios de calificación.
Es necesario asimismo definir con quién nos queremos comparar, siendo posible confrontar nuestros procesos para mejorar la calidad, la eficiencia y la efectividad.
benchmark-3benchmark-4

El valor cuantitativo del Competitive Benchmark es un factor para el que es conveniente parametrizar correctamente los criterios de evaluación, de tal forma que nos arroje una lectura objetiva y confiable de la posición que tenemos en relación con otras prácticas.
Con la medición de cada uno de los factores del Competitive Benchmark es posible identificar claramente la posición de nuestros productos, procesos o servicios respecto de las demás prácticas analizadas, lo cual nos dará al finalizar, una visión de las brechas detectadas, en la tabla de abajo, el competidor 1 (C1), presenta un área de oportunidad en el factor de funcionalidad.

Los directivos y tomadores de decisión deben reconocer que el Competitive Benchmark es un recurso clave que puede adoptar cualquier organización para conocer su posición competitiva actual y desarrollar la estrategia y acciones puntuales, para mantener ventajas competitivas sostenibles.

Semblanza
Agustín Castañeda Ramírez es director comercial de MASTER Research; por sus actividades profesionales cuenta con poco tiempo libre, el que dedica a la lectura, particularmente sobre temas histórics que le apasionan, y a su hija, con la que día a día aprende a ser padre de una adolescente.

Read more…

Identidad y la propuesta de nuestras empresas.

Por: Federico Hernández Ruiz

En nuestro entorno y quehacer como empresarios hay una constante que aparece una y otra vez, esta constante es como debe ser la propuesta. Nos referimos a la propuesta de servicio o a la propuesta de producto.

Muchos de nosotros como empresarios definimos un producto o servicio y creemos que lo que sigue es comercializarlo para lo cual están las áreas de mercadotecnia y ventas.

La verdad es que todos comenzamos haciendo una propuesta con lo que tenemos o lo que creemos que debe de ser, esto no es un mal inicio. Es más, es el mejor inicio que hay, solo que este debe estar enriquecido por un halo de duda. A lo que me refiero es, lo que hemos mandado al mercado es una propuesta y como tal puede ser bien solamente recibida, bien recibida o incluso puede ser rechazada. Si concebimos que lo que hicimos fue una propuesta y que estamos reconociendo lo que la gente o el mercado quiere, entonces podremos mejorar o cambiar nuestra propuesta. Y es justo ahí donde muchos nos atoramos. Creemos que lo que proponemos es lo adecuado y que solo debe ser mercadeado o vendido adecuadamente, pero eso no es del todo cierto.

Efectivamente, mercadotecnia nos ayudará muchísimo. Sus técnicas y procesos facilitarán la manera en que nos comunicamos con la gente pero siempre necesitará contar con la clara identidad de la empresa. Si esta identidad tiene oportunidades no atendidas, mercadotecnia y ventas se verán limitadas en sus capacidades para entregar un mensaje claro, contundente y con la fuerza necesaria no solo para entregar, sino para que la gente lo pida.

Les comparto, hacer una propuesta necesita incluir una palabra: “Valor”. Necesitamos hacer una propuesta de valor. En la cual está implícito un beneficio para la persona o entidad que va a usar o consumir el producto o servicio. Así es, nuestra propuesta debe beneficiar a alguien y por supuesto a nosotros también.

En este diálogo que existe entre lo que ofrecemos y entregamos, con quien recibe y usa, es donde muchos perdemos camino o dejamos de ver con claridad hacia dónde vamos. Creemos que si cambiamos nuestra propuesta, dejaremos de beneficiarnos, dejaremos de ser quiénes somos, perderemos nuestra identidad, la razón de ser. Yo les comparto que esto no es así.

La razón es que antes que nada, nuestras empresas y nosotros somos entes sociales y funcionamos en sistemas de convivencia. Nuestro intercambio es eso, un sistema en el que participan diferentes actores o elementos y todos construyen una experiencia que sucede.

Todos vivimos la empresa y sus productos. Al manejar un carro, no solo consideramos la marca, sentimos los asientos, olemos el interior del carro, escuchamos el motor, vemos los accesorios y tocamos las vestiduras, los asientos y el volante; al manejar, escuchamos el sonido de todo el carro en tránsito. En fin, es un sistema que vivimos con la marca y el modelo, sabemos que la identidad y su propuesta es la que nos gusta.

Es por está razón que nuestra propuesta y nuestra identidad están estrechamente relacionadas, necesitan reconocerse en un sistema en el que ante todo hay intercambios. Intercambios de productos y servicios por dinero, pero también hay emociones, relaciones, vivencias, espacios… Es un conjunto de elementos que debe tomarse en cuenta para reconocer con mayor claridad: quiénes somos, cómo participamos, cómo somos percibidos y lo mejor, cómo nos concebimos.

Es un sistema que está vivo y que puede moldearse o cambiarse en el momento que sea necesario.

Esta dinámica de vivencias le sucede tanto a la gran empresa como al micro empresario. Todos participamos y contribuimos en estos sistemas. Todos podemos cambiar y transformarnos para tener una mejor relación con nuestro entorno, para ser más competentes, si así lo queremos ver.

Podemos ser y tener la identidad que decidamos, para hacer la mejor propuesta al mercado. Una propuesta de valor que nos beneficia a todos.

Si reflexionamos sobre nuestra identidad como empresa y recordamos que la identidad se vive y sucede, entonces podemos relacionarla con el cómo queremos que esto suceda. Yo tomo como principio las características que definen ser competente y éstas son:

“Parecer ser, ser y actitud”

Todos conocemos empresas que podríamos colocar en esta definición. Es más, por ella tomamos muchas decisiones para relacionarnos con ella. Nuestras decisiones van desde el coche que usamos, el lugar en el que vivimos, el grupo con el que convivimos, etc. Como personas nos sucede exactamente igual. Convivimos en el sistema y llegamos a acuerdos o principios que nos guían para actuar.

La identidad de una empresa está estrechamente relacionada con su propuesta y es por ésta que podemos ver con claridad si nos propone un beneficio.

A todos nos ha pasado que hemos sentido desconfianza sobre un artículo, un servicio o una persona. Hay algo que no nos gusta. La respuesta está en cómo nos sucede ese contacto, cómo identificamos si nos conviene o no. La razón atrás es que el sistema está actuando y el conjunto de elementos que están participando no entregan un mensaje coherente y congruente. Sencillamente hay algo fuera de lugar. Y no digo que algo esté mal, digo que hay algo fuera de lugar, algo que desentona y que muy posiblemente necesite ajustarse.

Parecer ser, ser y actitud no son características que se dan por creación espontánea, son expresiones de la empresa. La empresa, sus empresarios y colaboradores construyen de manera cotidiana esta identidad.

La identidad por eso no se puede inventar o colocarse, la identidad es una expresión única de cada empresa.

Como dice el dicho: “La mona aunque se vista de seda, mona se queda”, y la empresa no es ajena a este dicho.

Un buen ejemplo del manejo común de la identidad es la de crear un logotipo. Un logotipo puede servir para identificar a la empresa, para que la ubiquen solamente. Pero no llegará a ser una identidad hasta que contenga y represente a ese sistema dinámico que es la empresa. Un logotipo se transformará en identidad hecha marca al contener esa expresión cultural de empresa.

Una identidad puede tener diferentes propuestas, entendiendo propuesta de servicio o producto durante el tiempo. Además es la manera en que interactúa con su entorno. Una identidad es un proceso que nunca termina, que trasciende en el tiempo y contribuye a la construcción de una cultura.

Una identidad implica poder ofrecer un servicio desde el interior de su razón de ser. -Por quien somos, proponemos y resolvemos para tu beneficio, para el beneficio de todos-.

Tener una identidad con una propuesta clara parece sencillo y sí lo es. Lo único que se requiere es disposición para reconocer que participamos en un sistema. En el cual tenemos características únicas por las que hacemos y ofrecemos un producto o servicio. Lo hacemos con una propuesta que corresponde a nosotros, gracias al proceso de reflexión constante, continuo y estructurado que hacemos. Tener identidad y una propuesta significa que hemos diseñado quiénes somos y cómo nos relacionamos.

El secreto está en el diseño. La palabra clave es: “Diseñamos”. Diseñar no es otra cosa que recrear un proceso de reflexión que nos permite cuestionarnos el por qué hacemos lo que hacemos, cómo lo hacemos, para quién lo hacemos, qué esperamos y qué esperan de nuestro producto o servicio. Diseñar no es embellecer, no es acomodar para que se vea bien. Diseñar implica observar, reconocer, crear ideas, hipótesis, probar y experimentar.

Diseñar nos invita a instalar un proceso continuo de reflexión, capaz de alimentar a la empresa y expresarse en todas las áreas, incluyendo la manera en que se entregan o se brindan servicios. Identidad y propuesta requieren ser definidos por diseñadores. Si eres empresario, este es el momento de comenzar a diseñar tu empresa, sus productos y servicios. Con ello podrás contar con una de los capitales más grandes que una empresa puede tener: el ser querida, deseada o admirada.

Podrás lograr con tu empresa ser la razón por la que muchas personas conducen sus vidas, ser un contribuyente de valores y riqueza en la sociedad. Con tu aportación, la sociedad entera te retribuirá con lealtad y con sentido de pertenencia. La gente adentro y afuera de la empresa se sentirá orgullosa de pertenecer a ella, a tu empresa.

Ahora sí, si en tus planes está darle identidad a tu empresa y crear una propuesta, acompáñate de los diseñadores adecuados como lo son los consultores de la comisión de Consultores de Coparmex en Querétaro. Más de uno podrá acompañarte, pero sobre todo, podrás liberarte de los mitos que te detienen.

Si decides contratar a un diseñador para crear una imagen que te identifique, cuida que no sea solo un embellecedor o creador de disfraces. Con él o sin él, saldrá a relucir la verdadera identidad de quién eres y cómo es tu empresa.

D.G. Federico Hernández RuizSocio fundador y Consultor en Identidad estratégica en asimetagraf y representante para la CGTFL en México de Duraznos, Nectarinas y Ciruelas California

Como consultor se destaca en la creación de sistemas de identidad especializado en productos de consumos. Su trayectoria cuenta con más de 20 años de experiencia y ha colabora desde grandes transnacionales hasta pequeñas y micro empresas. Algunas de éstas son: Kellogg’s, Heinz, La Perla, Grupo Pando, entre otros.

Actualmente representa a la California Grape and Tree Fruit League “CGTFL” para la promoción de duraznos, nectarinas y ciruelas California en México. https://www.facebook.com/CaliforniaDNC

Para conocer más de asimetagraf y su propuesta, favor de entrar a: http://www.asimetagraf.com

Para contactar a Federico y conocer más sobre su trayectoria, entrar a: http://www.linkedin.com/in/federicohernandezruiz

To Get Users To Make Smarter Choices Now, Show Them Their Future | viaᔥ fastcodesign.com

WRITTEN BY: 

DESIGN CAN BE USED TO INTRODUCE USERS TO THE FUTURE NOW, SO THEY CAN ACT IN WAYS THAT WILL BENEFIT THEM IN THE FUTURE.

As designers, we spend a lot of time thinking about the future. We look for trends that give us clues about the Next Big Thing. We make predictions about how society, technology, and businesses will evolve. And we try to build products to withstand years of use.

What we don’t often do, however, is think of the future as a tool for persuasive design. But it is–and it can actually be quite powerful. When people get a peek at what’s in store for their health, their pocketbooks, and the environment, they tend to make better decisions–such as saving more money for retirement or going for a jog instead of watching television.

By making users’ futures–25, 35, or even 50 years from now–more salient in the products and services we design, we can nudge them toward future-oriented choices. A good place to start is by helping users feel more connected to their future selves.

MEET YOUR OLDER SELF

 

Me at age 29, and a projection of me at age 67, from Merrill Edge’s Face Retirement.

Computer-rendered “aged” photographs project what someone might look like several years in the future. Although they’re typically used in missing persons advertisements, these “older self” photos can really help influence people’s decisions.

In a series of experiments conducted by a team from NYU, Microsoft Research, and Stanford, researchers showed people either a present-day or digitally aged photo of themselves and asked them how much of their income they would allocate to retirement savings. People who saw their aged photos said they would allocate more money to savings–6.17% compared to 4.41%. The aged photos helped people more vividly imagine their futures, which made those futures seem more tangible. They also increased people’s sense of self-continuity–the psychological connectedness they felt with their future selves.

Most of the time, we tend to think of our future selves more as an “other” rather than as a “self.” Researchers at Princeton explored this tendency a few years ago in an experiment: They asked participants how much of a disgusting liquid they would be willing to drink for the sake of science (a delicious mixture of water, soy sauce, and ketchup).

When they asked participants how much they’d be willing to drink then and there, participants committed themselves to drinking less than a quarter-cup. Asked how much another participant in the experiment should have to drink, participants committed strangers to drinking nearly a half cup. And when people were asked how much they would commit to drinking themselves in a few months, they were much more likely to give answers closer to a half cup. Here’s what’s key: They treated strangers and their future selves quite similarly–in contrast to the way they treated their present selves.

Merrill Edge recently created a web app that shows people what their faces might look like at retirement age, tapping into the power of using aged photos to improve future-oriented decision making. (Customers use the app before creating a savings plan.) It shows you a projection of your face at various ages, all the way up to age 107, along with reference points alongside each photo–such as the estimated price of a loaf of bread 30 years down the line. The app preserves enough of your face and features to be fairly convincing.

Personally, once I got over the initial shock of seeing what I might look like at age 67, I found myself feeling empathetic toward the older woman in the photo. “This is an old lady who should be taken care of,” I thought. The irony, of course, is that I’m the old lady. (I also forwarded my aged photo to my husband to let him know what he was in for.)

WHY AREN’T WE TAKING THE FUTURE INTO ACCOUNT ALL THE TIME?

What’s keeping us from thinking about our future selves more regularly, especially when we’re making decisions with long-term consequences?

Behavioral economics and cognitive psychology suggest that cognitive biases impact the way we do (or don’t) take the future into account when making decisions. Equipped with an understanding of those biases, we can begin to craft design strategies that help combat them.

First, we tend to discount future outcomes.

Life is full of decisions where one option leads to a positive outcome in the present and another option leads to an even bigger positive outcome in the future. (This is called an intertemporal choice.) Most people choose the here-and-now outcome, even if it’s orders of magnitude smaller than the future outcome. We do this because we dramatically discount outcomes that occur in the future. The farther in the future an outcome occurs, the more we discount its impact. This is known as quasi-hyperbolic time discounting.

Second, we’re pretty bad at predicting our future selves.

We’re not great at predicting what we’ll want, what we’ll feel, or how we’ll react to life-changing events down the line. These are known as affective forecasting errors. They’re attributed to biases like the projection bias (we project our current emotional states on our future selves) and the impact bias (we overestimate our emotional responses to future events, such as the death of a loved one and don’t account for how we actually cope and adapt over time).

Third, we tend to focus on single events rather than additive consequences.

Even when we have good intentions about the future, we easily fall victim to narrow bracketing. That means we focus on the individual outcomes of smaller decisions instead of taking a more holistic or longer-term view to understand their additive effects.

DESIGNING WITH AN EYE TOWARD THE FUTURE

So how can we tap into the power of the future and help users combat common cognitive biases?

1. Help people keep their future selves in mind at the moment they’re making decisions.

What if, every time you were about to make a major credit-card purchase online, you had to write a quick note to your future self, perhaps using a tool like Future Me?

The food and fitness tracking app MyFitnessPal makes strides in this direction by giving users a weight projection at the end of each day, based on that day’s caloric intake. (“If every day were like today, you’d weigh XYZ in 5 weeks.”) From a purely behavioral perspective, showing the weight projection before users make food choices might be more effective–but it’s important to strike a balance between calling attention to the future and disrupting the user experience (particularly when you’re dealing with daily experiences). Testing with real people can help you determine the sweet spot.

 

2. Define future impacts in terms of personally resonant metrics.

Put future outcomes into clear terms that will resonate with users–like dollars saved, pounds of carbon dioxide reduced. We took the dollars-and-cents approach with Artefact’s SWYP printer concept; the interface makes clear how much each printed page will cost as users are deciding how many pages, and with what quality, to print.

 

3. Help people vividly imagine what the ebb and flow of their future lives will be like.

Thinking through the reality of day-to-day life can help people make more realistic predictions about their future emotional states. Without guidance to consider various minutiae, people will tend to focus on major life events (a birth of a child, a death of a spouse) and overestimate their impact.

Imagine if you had people describe a day in their life, 20 years from now, before making a decision with long-term consequences. This could be as simple as incorporating a basic either/or question into an existing experience: “Will you prefer your toast buttered or unbuttered when you’re 60? Would you rather do the crossword puzzle on Sunday mornings after you retire, or go for a bike ride?”

4. Make abstract future outcomes tangible in the present.

To give people a sense of what the future might look like, try to make distant outcomes feel more visceral. Whole Foods recently removed all of the produce that relies on bee pollination from its University Heights Market store in Rhode Island to help shoppers better grasp the magnitude of a future without bees. Out of the typical spread of 453 produce items, only 216 were left in the “post honey bee” store. As you can tell by the photo below, the effect of removing the 237 items that depend on pollination was quite striking–staples like apples, cucumbers, broccoli, and carrots were completely gone.

 

5. Pair each future preview with a call to action.

Once the impact of the potential future sinks in, people need to know what to do next to achieve (or avoid) that outcome. There’s a fine line between showing people a realistic view of a possible negative future and freaking them out. While graphic warnings on cigarette packages give smokers an idea of what’s in store–cancerous lungs and rotting teeth–they can be so upsetting that they lead people to revert to unhealthy coping behaviors. Like smoking. Which sort of defeats the purpose.

We want to help people get a better idea of what the future might be like, but we also have to help them understand that they have the power to change the course of events. Making sure people have a sense of self-efficacy–that they can achieve their goals and make change happen–is critical when it comes to changing behaviors. As designers, we must ensure that every time we give users a glimpse into their future lives, we also give them a clear path to creating a positive outcome.

 
 Read the original article at: http://www.fastcodesign.com/1673147/to-get-users-to-make-smarter-choices-now-show-them-their-future

Meaning Is Healthier Than Happiness | Viaᔥ theatlantic.com

People who are happy but have little-to-no sense of meaning in their lives have the same gene expression patterns as people who are enduring chronic adversity.

AUG 1 2013, 8:00 AM ET
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priyaswtc/Flickr

For at least the last decade, the happiness craze has been building. In the last three months alone, over 1,000 books on happiness were released on Amazon, including Happy MoneyHappy-People-Pills For All, and, for those just starting out, Happiness for Beginners.

One of the consistent claims of books like these is that happiness is associated with all sorts of good life outcomes, including — most promisingly — good health. Many studies have noted the connection between a happy mind and a healthy body — the happier you are, the better health outcomes we seem to have. In a meta-analysis (overview) of 150 studies on this topic, researchers put it like this: “Inductions of well-being lead to healthy functioning, and inductions of ill-being lead to compromised health.”

But a new study, just published in the Proceedings of the National Academy of Sciences (PNAS) challenges the rosy picture. Happiness may not be as good for the body as researchers thought. It might even be bad.

Of course, it’s important to first define happiness. A few months ago, I wrote a piece called “There’s More to Life Than Being Happy” about a psychology study that dug into what happiness really means to people. It specifically explored the difference between a meaningful life and a happy life.

It seems strange that there would be a difference at all. But the researchers, who looked at a large sample of people over a month-long period, found that happiness is associated with selfish “taking” behavior and that having a sense of meaning in life is associated with selfless “giving” behavior.

“Happiness without meaning characterizes a relatively shallow, self-absorbed or even selfish life, in which things go well, needs and desire are easily satisfied, and difficult or taxing entanglements are avoided,” the authors of the study wrote. “If anything, pure happiness is linked to not helping others in need.” While being happy is about feeling good, meaning is derived from contributing to others or to society in a bigger way. As Roy Baumeister, one of the researchers, told me, “Partly what we do as human beings is to take care of others and contribute to others. This makes life meaningful but it does not necessarily make us happy.”

The new PNAS study also sheds light on the difference between meaning and happiness, but on the biological level. Barbara Fredrickson, a psychological researcher who specializes in positive emotions at the University of North Carolina-Chapel Hill, and Steve Cole, a genetics and psychiatric researcher at UCLA, examined the self-reported levels of happiness and meaning in 80 research subjects.

Happiness was defined, as in the earlier study, byfeeling good. The researchers measured happiness by asking subjects questions like “How often did you feel happy?” “How often did you feel interested in life?” and “How often did you feel satisfied?” The more strongly people endorsed these measures of “hedonic well-being,” or pleasure, the higher they scored on happiness.

Meaning was defined as an orientation to something bigger than the self. They measured meaning by asking questions like “How often did you feel that your life has a sense of direction or meaning to it?”, “How often did you feel that you had something to contribute to society?”, and “How often did you feel that you belonged to a community/social group?” The more people endorsed these measures of “eudaimonic well-being” — or, simply put, virtue — the more meaning they felt in life.

After noting the sense of meaning and happiness that each subject had, Fredrickson and Cole, with their research colleagues, looked at the ways certain genes expressed themselves in each of the participants. Like neuroscientists who use fMRI scanning to determine how regions in the brain respond to different stimuli, Cole and Fredrickson are interested in how the body, at the genetic level, responds to feelings of happiness and meaning.

Cole’s past work has linked various kinds of chronic adversity to a particular gene expression pattern. When people feel lonely, are grieving the loss of a loved one, or are struggling to make ends meet, their bodies go into threat mode. This triggers the activation of a stress-related gene pattern that has two features: an increase in the activity of proinflammatory genes and a decrease in the activity of genes involved in anti-viral responses.

“You have a forward-looking immune system,” Fredrickson told me, “If you have a long track record of adversity, it prepares you for bacterial infections. For our ancestors, loneliness and adversity were associated with bacterial infections from wounds with predators and fights with conspecifics.” On the other hand, if you are doing well and having a lot of healthy social connections, your immune system shifts forward to prepare you for viruses, which you’re more likely to contract if you’re interacting with a lot of people.

What does this have to do with happiness?

Cole and Fredrickson found that people who are happy but have little to no sense of meaning in their lives — proverbially, simply here for the party — have the same gene expression patterns as people who are responding to and enduring chronic adversity. That is, the bodies of these happy people are preparing them for bacterial threats by activating the pro-inflammatory response. Chronic inflammation is, of course, associated with major illnesses like heart disease and various cancers.

“Empty positive emotions” — like the kind people experience during manic episodes or artificially induced euphoria from alcohol and drugs — ”are about as good for you for as adversity,” says Fredrickson.

It’s important to understand that for many people, a sense of meaning and happiness in life overlap; many people score jointly high (or jointly low) on the happiness and meaning measures in the study. But for many others, there is a dissonance — they feel that they are low on happiness and high on meaning or that their lives are very high in happiness, but low in meaning. This last group, which has the gene expression pattern associated with adversity, formed a whopping 75 percent of study participants. Only one quarter of the study participants had what the researchers call “eudaimonic predominance” — that is, their sense of meaning outpaced their feelings of happiness.

This is too bad given the more beneficial gene expression pattern associated with meaningfulness. People whose levels of happiness and meaning line up, and people who have a strong sense of meaning but are not necessarily happy, showed a deactivation of the adversity stress response. Their bodies were not preparing them for the bacterial infections that we get when we are alone or in trouble, but for the viral infections we get when surrounded by a lot of other people.

Fredrickson’s past research, described in her two books, Positivity and Love 2.0, has mapped the benefits of positive emotions in individuals. She has found that positive emotions broaden a person’s perspective and buffers people against adversity. So it was surprising to her that hedonistic well-being, which is associated with positive emotions and pleasure, did so badly in this study compared with eudaimonic well-being.

“It’s not the amount of hedonic happiness that’s a problem,” Fredrickson tells me, “It’s that it’s not matched by eudaimonic well-being. It’s great when both are in step. But if you have more hedonic well-being than would be expected, that’s when this [gene] pattern that’s akin to adversity emerged.”

The terms hedonism and eudaimonism bring to mind the great philosophical debate, which has shaped Western civilization for over 2,000 years, about the nature of the good life. Does happiness lie in feeling good, as hedonists think, or in doing and being good, as Aristotle and his intellectual descendants, the virtue ethicists, think? From the evidence of this study, it seems that feeling good is not enough. People need meaning to thrive. In the words of Carl Jung, “The least of things with a meaning is worth more in life than the greatest of things without it.” Jung’s wisdom certainly seems to apply to our bodies, if not also to our hearts and our minds.

Link to the original article: http://www.theatlantic.com/health/archive/2013/08/meaning-is-healthier-than-happiness/278250/

Curators code: http://www.curatorscode.org

The Context of the Innovator | Via DTActionLab

This content was created by the DTAction Lab team.

The Context of the Innovator

  1. Space
  2. People
  3. Process

2.- People:

In his book “The Ten Faces of Innovation,” Tom Kelley, general manager of IDEO (*), describes the following roles:

1. The Anthropologist

Anthropologists are constantly observing the world around them with a fresh eyes, and are capable of “seeing what everyone else has seen and thinking what no one has thought.” They are good at seeking inspiration from unusual sources, and reframing problems in new ways.

2. The Experimenter

Experimenters love to prototype and are creative gurus when it comes to using what is available to physically represent their ideas. Every stage of the ideation process can be prototyped so experimenters will usually be the first to suggest a prototype of a marketing or sales plan through acting out a storyboard or creating a short video.

3. The Cross-Pollinator

Cross-Pollinators draw associations between seemingly unrelated ideas, bringing in a stream of new content from other disciplines. Using a breadth of knowledge in many fields with a significant understanding in at least one field, cross-pollinators spark innovative hybrids.

4. The Hurdler

Hurdlers push through obstacles by viewing problems as opportunities. They take their passion for design and tie it with the passion to create things to help people so that when obstacles arise they are seen as opportunities rather than roadblocks. “The essence of a Hurdler is perseverance.”

5. The Collaborator

Collaborators value the team over the individual, and act as facilitators that keep a constant flow of excitement and energy through a project team, while also providing the glue to bring together people from diverse backgrounds in order to make the perfect dream teams. With a huge heart, collaborators can always be counted on “to jump in when and where they are needed most.”

6. The Director

Directors see the big picture and provide inspiration and empowerment to bring the best out of everyone in the organization. They keep the momentum constantly flowing by leading when it is needed and delegating when the time is right.

7. The Experience Architect

Experience Architects realize that there is no one method for every occasion; they are constantly designing experiences for every unique product or service. They keep their eyes open for “trigger points,” which are the aspects of a product’s design that need to be emphasized for the best possible experience.

8. The Set Designer

“Set Designers care about the intersection between space and human behavior.” They adapt the physical space to balance private and collaborative work opportunities and to promote a culture of creativity. A Set Designer might be the team member prepared with markers and pens to create working spaces on the go.

9. The Caregiver

Caregivers, with big ears and big hearts, are always champions of empathizing with others. They are constantly listening to customers and take into consideration how ideas will affect their general audience.

10. The Storyteller

Storytellers understand that “stories persuade in a way that facts, reports and market trends seldom do, because stories make an emotional connection.” Storytellers “capture our imagination with compelling narratives of initiative, hard work, and innovation.” They not only transmit the values and goals of the organization or team, but they also make heroes out of real people.