Reflexiones compartidas para el Laboratorio de Diseño Integral de Sistemas de la Información. UAM Santa Fé
Hace tiempo que me tope con el libro de Ellen y Julia Lupton, Diseña tu vida, en el conocí la pregunta “Qué te permite”. A través de una graciosa lectura, viví las primeras descripciones sobre nuestras interacciones con objetos de la vida diaria desde ese punto de vista nuevo. No se trata de usar el objeto como esta diseñado para ser usado, si no ver al objeto como ese medio que me permite hacer tantas otras cosas.
El encuentro en mi caso, con las posibilidades del diseño, han estado mucho más tiempo relacionadas con necesidades comerciales y eso me ha enseñado que vender esta lleno de posibilidades para el diseño. Afortunadamente el mundo está girando a gran velocidad y ustedes ahora cuentan con otros recursos, ahora cuentan con más experiencias de las que podrán capitalizar.
Con ese fin les comparto una selección de episodios de un programa que escucho con mucha frecuencia y hace ya años. Se llama 99% Invisible. Visítenlo y sobre todo, les recomiendo escuchen la selección que he hecho para ustedes. Estoy seguro que encontrarán ideas, principios y puntos de vista sobre temas que ya conocen y otros de los que no se imaginaban. Agregue un par de vínculos adicionales pero la verdad es que cada Podcast y sus ligas, ya contienen suficientes referencias para que ustedes tengan una buena inmersión en el.
Hay tres episodios que me parecieron los más relevantes.
Las interfaces gráficas futuristas en su mayoría son azules.
En 10 mil años
Si hay tantos letreros que dicen que no entres, entonces debe ser un gran lugar.
Hay muchos otros que podrán disfrutar, aquí sus ligas:
Suerte y quedo atento a sus propuestas.
Federico Hernández Ruiz
Artist, Photographer, Designer & Consultant
I am passionate about identity; either as a concept, an expression or characteristic shared
by all things. I’m passionate to discover its expressions and find what triggers the best of each.
#fedehndz #idocare4design #idocare4 #federico #Hernandez-Ruiz #LaboratoriodeDiseñoIntegraldeSistemasdelaInformación (Nora)
For a long time I was not aware of the different learning styles, I just knew that I preferred a hands on approach, testing and getting my own thoughts about my experience. Connecting through different experiences and integrating them in to my life. A continuous discovery path. A joyful path. Within this mind set I discovered this document that explains better what I sensed was there. I hope you can enjoy it and be the light of new thoughts. – Federico Hernandez-Ruiz
Original Document at: http://www4.ncsu.edu/unity/lockers/users/f/felder/public/ILSdir/styles.htm
LEARNING STYLES AND STRATEGIES
Richard M. Felder
Hoechst Celanese Professor of Chemical Engineering
North Carolina State University
Barbara A. Soloman
Coordinator of Advising, First Year College
North Carolina State University
ACTIVE AND REFLECTIVE LEARNERS
Active learners tend to retain and understand information best by doing something active with it–discussing or applying it or explaining it to others. Reflective learners prefer to think about it quietly first.
“Let’s try it out and see how it works” is an active learner’s phrase; “Let’s think it through first” is the reflective learner’s response.
Active learners tend to like group work more than reflective learners, who prefer working alone.
Sitting through lectures without getting to do anything physical but take notes is hard for both learning types, but particularly hard for active learners.
Everybody is active sometimes and reflective sometimes. Your preference for one category or the other may be strong, moderate, or mild. A balance of the two is desirable. If you always act before reflecting you can jump into things prematurely and get into trouble, while if you spend too much time reflecting you may never get anything done.
How can active learners help themselves?
If you are an active learner in a class that allows little or no class time for discussion or problem-solving activities, you should try to compensate for these lacks when you study. Study in a group in which the members take turns explaining different topics to each other. Work with others to guess what you will be asked on the next test and figure out how you will answer. You will always retain information better if you find ways to do something with it.
How can reflective learners help themselves?
If you are a reflective learner in a class that allows little or no class time for thinking about new information, you should try to compensate for this lack when you study. Don’t simply read or memorize the material; stop periodically to review what you have read and to think of possible questions or applications. You might find it helpful to write short summaries of readings or class notes in your own words. Doing so may take extra time but will enable you to retain the material more effectively.
SENSING AND INTUITIVE LEARNERS
Sensing learners tend to like learning facts, intuitive learners often prefer discovering possibilities and relationships.
Sensors often like solving problems by well-established methods and dislike complications and surprises; intuitors like innovation and dislike repetition. Sensors are more likely than intuitors to resent being tested on material that has not been explicitly covered in class.
Sensors tend to be patient with details and good at memorizing facts and doing hands-on (laboratory) work; intuitors may be better at grasping new concepts and are often more comfortable than sensors with abstractions and mathematical formulations.
Sensors tend to be more practical and careful than intuitors; intuitors tend to work faster and to be more innovative than sensors.
Sensors don’t like courses that have no apparent connection to the real world; intuitors don’t like “plug-and-chug” courses that involve a lot of memorization and routine calculations.
Everybody is sensing sometimes and intuitive sometimes. Your preference for one or the other may be strong, moderate, or mild. To be effective as a learner and problem solver, you need to be able to function both ways. If you overemphasize intuition, you may miss important details or make careless mistakes in calculations or hands-on work; if you overemphasize sensing, you may rely too much on memorization and familiar methods and not concentrate enough on understanding and innovative thinking.
How can sensing learners help themselves?
Sensors remember and understand information best if they can see how it connects to the real world. If you are in a class where most of the material is abstract and theoretical, you may have difficulty. Ask your instructor for specific examples of concepts and procedures, and find out how the concepts apply in practice. If the teacher does not provide enough specifics, try to find some in your course text or other references or by brainstorming with friends or classmates.
How can intuitive learners help themselves?
Many college lecture classes are aimed at intuitors. However, if you are an intuitor and you happen to be in a class that deals primarily with memorization and rote substitution in formulas, you may have trouble with boredom. Ask your instructor for interpretations or theories that link the facts, or try to find the connections yourself. You may also be prone to careless mistakes on test because you are impatient with details and don’t like repetition (as in checking your completed solutions). Take time to read the entire question before you start answering and be sure to check your results
VISUAL AND VERBAL LEARNERS
Visual learners remember best what they see–pictures, diagrams, flow charts, time lines, films, and demonstrations. Verbal learners get more out of words–written and spoken explanations. Everyone learns more when information is presented both visually and verbally.
In most college classes very little visual information is presented: students mainly listen to lectures and read material written on chalkboards and in textbooks and handouts. Unfortunately, most people are visual learners, which means that most students do not get nearly as much as they would if more visual presentation were used in class. Good learners are capable of processing information presented either visually or verbally.
How can visual learners help themselves?
If you are a visual learner, try to find diagrams, sketches, schematics, photographs, flow charts, or any other visual representation of course material that is predominantly verbal. Ask your instructor, consult reference books, and see if any videotapes or CD-ROM displays of the course material are available. Prepare a concept map by listing key points, enclosing them in boxes or circles, and drawing lines with arrows between concepts to show connections. Color-code your notes with a highlighter so that everything relating to one topic is the same color.
How can verbal learners help themselves?
Write summaries or outlines of course material in your own words. Working in groups can be particularly effective: you gain understanding of material by hearing classmates’ explanations and you learn even more when you do the explaining.
SEQUENTIAL AND GLOBAL LEARNERS
Sequential learners tend to gain understanding in linear steps, with each step following logically from the previous one. Global learners tend to learn in large jumps, absorbing material almost randomly without seeing connections, and then suddenly “getting it.”
Sequential learners tend to follow logical stepwise paths in finding solutions; global learners may be able to solve complex problems quickly or put things together in novel ways once they have grasped the big picture, but they may have difficulty explaining how they did it.
Many people who read this description may conclude incorrectly that they are global, since everyone has experienced bewilderment followed by a sudden flash of understanding. What makes you global or not is what happens before the light bulb goes on. Sequential learners may not fully understand the material but they can nevertheless do something with it (like solve the homework problems or pass the test) since the pieces they have absorbed are logically connected. Strongly global learners who lack good sequential thinking abilities, on the other hand, may have serious difficulties until they have the big picture. Even after they have it, they may be fuzzy about the details of the subject, while sequential learners may know a lot about specific aspects of a subject but may have trouble relating them to different aspects of the same subject or to different subjects.
How can sequential learners help themselves?
Most college courses are taught in a sequential manner. However, if you are a sequential learner and you have an instructor who jumps around from topic to topic or skips steps, you may have difficulty following and remembering. Ask the instructor to fill in the skipped steps, or fill them in yourself by consulting references. When you are studying, take the time to outline the lecture material for yourself in logical order. In the long run doing so will save you time. You might also try to strengthen your global thinking skills by relating each new topic you study to things you already know. The more you can do so, the deeper your understanding of the topic is likely to be.
How can global learners help themselves?
If you are a global learner, it can be helpful for you to realize that you need the big picture of a subject before you can master details. If your instructor plunges directly into new topics without bothering to explain how they relate to what you already know, it can cause problems for you. Fortunately, there are steps you can take that may help you get the big picture more rapidly. Before you begin to study the first section of a chapter in a text, skim through the entire chapter to get an overview. Doing so may be time-consuming initially but it may save you from going over and over individual parts later. Instead of spending a short time on every subject every night, you might find it more productive to immerse yourself in individual subjects for large blocks. Try to relate the subject to things you already know, either by asking the instructor to help you see connections or by consulting references. Above all, don’t lose faith in yourself; you will eventually understand the new material, and once you do your understanding of how it connects to other topics and disciplines may enable you to apply it in ways that most sequential thinkers would never dream of.
Click here for more information about the learning styles model and implications of learning styles for instructors and students.
#fedehndz #idocare4design #learning #designthinking #traccioncomercial #asimetagraf
1. Allow events to change you. You have to be willing to grow. Growth is different from something that happens to you. You produce it. You live it. The prerequisites for growth: the openness to experience events and the willingness to be changed by them.
2. Forget about good. Good is a known quantity. Good is what we all agree on. Growth is not necessarily good. Growth is an exploration of unlit recesses that may or may not yield to our research. As long as you stick to good you’ll never have real growth.
3. Process is more important than outcome. When the outcome drives the process we will only ever go to where we’ve already been. If process drives outcome we may not know where we’re going, but we will know we want to be there.
4. Love your experiments (as you would an ugly child). Joy is the engine of growth. Exploit the liberty in casting your work as
beautiful experiments, iterations, attempts, trials, and errors. Take the long view and allow yourself the fun of failure every day.
5. Go deep. The deeper you go the more likely you will discover something of value.
6. Capture accidents. The wrong answer is the right answer in search of a different question. Collect wrong answers as part of the process. Ask different questions.
7. Study. A studio is a place of study. Use the necessity of production as an excuse to study. Everyone will benefit.
8. Drift. Allow yourself to wander aimlessly. Explore adjacencies. Lack judgment. Postpone criticism.
9. Begin anywhere. John Cage tells us that not knowing where to begin is a common form of paralysis. His advice: begin anywhere.
10. Everyone is a leader. Growth happens. Whenever it does, allow it to emerge. Learn to follow when it makes sense. Let anyone lead.
11. Harvest ideas. Edit applications. Ideas need a dynamic, fluid, generous environment to sustain life. Applications, on the other hand, benefit from critical rigor. Produce a high ratio of ideas to applications.
12. Keep moving. The market and its operations have a tendency to reinforce success. Resist it. Allow failure and migration to be part of your
13. Slow down. Desynchronize from standard time frames and surprising opportunities may present themselves.
14. Don’t be cool. Cool is conservative fear dressed in black. Free yourself from limits of this sort.
15. Ask stupid questions. Growth is fueled by desire and innocence. Assess the answer, not the question. Imagine learning throughout your life at the rate of an infant.
16. Collaborate. The space between people working together is filled with conflict, friction, strife, exhilaration, delight, and vast creative potential.
17. ——————————. Intentionally left blank. Allow space for the ideas you haven’t had yet, and for the ideas of others.
18. Stay up late. Strange things happen when you’ve gone too far, been up too long, worked too hard, and you’re separated from the rest of the world.
19. Work the metaphor. Every object has the capacity to stand for something other than what is apparent. Work on what it stands for.
20. Be careful to take risks. Time is genetic. Today is the child of yesterday and the parent of tomorrow. The work you produce today will create your future.
21. Repeat yourself. If you like it, do it again. If you don’t like it, do it again.
22. Make your own tools. Hybridize your tools in order to build unique things. Even simple tools that are your own can yield entirely new avenues of exploration. Remember, tools amplify our capacities, so even a small tool can make a big difference.
23. Stand on someone’s shoulders. You can travel farther carried on the accomplishments of those who came before you. And the view is so much better.
24. Avoid software. The problem with software is that everyone has it.
25. Don’t clean your desk. You might find something in the morning that you can’t see tonight.
26. Don’t enter awards competitions. Just don’t. It’s not good for you.
27. Read only left-hand pages. Marshall McLuhan did this. By decreasing the amount of information, we leave room for what he called our “noodle.”
28. Make new words. Expand the lexicon. The new conditions demand a new way of thinking. The thinking demands new forms of expression. The expression generates new conditions.
29. Think with your mind. Forget technology. Creativity is not device-dependent.
30. Organization = Liberty. Real innovation in design, or any other field, happens in context. That context is usually some form of cooperatively managed enterprise. Frank Gehry, for instance, is only able to realize Bilbao because his studio can deliver it on budget. The myth of a split between “creatives” and “suits” is what Leonard Cohen calls a ‘charming artifact of the past.’
31. Don’t borrow money. Once again, Frank Gehry’s advice. By maintaining financial control, we maintain creative control. It’s not exactly rocket science, but it’s surprising how hard it is to maintain this discipline, and how many have failed.
32. Listen carefully. Every collaborator who enters our orbit brings with him or her a world more strange and complex than any we could ever hope to imagine. By listening to the details and the subtlety of their needs, desires, or ambitions, we fold their world onto our own. Neither party will ever be the same.
33. Take field trips. The bandwidth of the world is greater than that of your TV set, or the Internet, or even a totally immersive, interactive, dynamically rendered, object-oriented, real-time, computer graphic– simulated environment.
34. Make mistakes faster. This isn’t my idea — I borrowed it. I think it belongs to Andy Grove.
35. Imitate. Don’t be shy about it. Try to get as close as you can. You’ll never get all the way, and the separation might be truly remarkable. We have only to look to Richard Hamilton and his version of Marcel Duchamp’s large glass to see how rich, discredited, and underused imitation is as a technique.
36. Scat. When you forget the words, do what Ella did: make up something else … but not words.
37. Break it, stretch it, bend it, crush it, crack it, fold it.
38. Explore the other edge. Great liberty exists when we avoid trying to run with the technological pack. We can’t find the leading edge because it’s trampled underfoot. Try using old-tech equipment made obsolete by an economic cycle but still rich with potential.
39. Coffee breaks, cab rides, green rooms. Real growth often happens outside of where we intend it to, in the interstitial spaces — what Dr. Seuss calls “the waiting place.” Hans Ulrich Obrist once organized a science and art conference with all of the infrastructure of a conference — the parties, chats, lunches, airport arrivals — but with no actual conference. Apparently it was hugely successful and spawned many ongoing collaborations.
40. Avoid fields. Jump fences. Disciplinary boundaries and regulatory regimes are attempts to control the wilding of creative life. They are often understandable efforts to order what are manifold, complex, evolutionary processes. Our job is to jump the fences and cross the fields.
41. Laugh. People visiting the studio often comment on how much we laugh. Since I’ve become aware of this, I use it as a barometer of how comfortably we are expressing ourselves.
42. Remember. Growth is only possible as a product of history. Without memory, innovation is merely novelty. History gives growth a direction. But a memory is never perfect. Every memory is a degraded or composite image of a previous moment or event. That’s what makes us aware of its quality as a past and not a present. It means that every memory is new, a partial construct different from its source, and, as such, a potential for growth itself.
43. Power to the people. Play can only happen when people feel they have control over their lives. We can’t be free agents if we’re not free.
Heres’s the link to the one of the sources with the PDF published. http://umcf.umn.edu/events/past/04nov-manifesto.pdf
I may add myself to this. Federico Hernandez-Ruiz
Here’s the link to the original post: http://www.emigre.com/Editorial.php?sect=1&id=14
And a copy of the 164 manifesto written by Ken Garland along with 20 other artists.
The nutrition facts label as you know it will likely be changing soon, thanks to significant changes supported by the Obama administration:
“Our guiding principle here is very simple: that you as a parent and a consumer should be able to walk into your local grocery store, pick up an item off the shelf, and be able to tell whether it’s good for your family. So this is a big deal, and it’s going to make a big difference for families all across this country.”
– First Lady Michelle Obama
“The U.S. Food and Drug Administration today proposed to update the Nutrition Facts label for packaged foods to reflect the latest scientific information, including the link between diet and chronic diseases such as obesity and heart disease. The proposed label also would replace out-of-date serving sizes to better align with how much people really eat, and it would feature a fresh design to highlight key parts of the label such as calories and serving sizes.”
– FDA Announcement
Some of the changes to the label the FDA proposed today would:
- Require information about the amount of “added sugars” in a food product. The 2010 Dietary Guidelines for Americans states that intake of added sugar is too high in the U.S. population and should be reduced. The FDA proposes to include “added sugars” on the label to help consumers know how much sugar has been added to the product.
- Update serving size requirements to reflect the amounts people currently eat. What and how much people eat and drink has changed since the serving sizes were first put in place in 1994. By law, serving sizes must be based on what people actually eat, not on what people “should” be eating. Present calorie and nutrition information for the whole package of certain food products that could be consumed in one sitting.
- Present “dual column” labels to indicate both “per serving” and “per package” calorie and nutrition information for larger packages that could be consumed in one sitting or multiple sittings.
- Require the declaration of potassium and vitamin D, nutrients that some in the U.S. population are not getting enough of, which puts them at higher risk for chronic disease. Vitamin D is important for its role in bone health. Potassium is beneficial in lowering blood pressure. Vitamins A and C would no longer be required on the label, though manufacturers could declare them voluntarily.
- Revise the Daily Values for a variety of nutrients such as sodium, dietary fiber and Vitamin D. Daily Values are used to calculate the Percent Daily Value on the label, which helps consumers understand the nutrition information in the context of a total daily diet.
- While continuing to require “Total Fat,” “Saturated Fat,” and “TransFat” on the label, “Calories from Fat” would be removed because research shows the type of fat is more important than the amount.
- Refresh the format to emphasize certain elements, such as calories, serving sizes and Percent Daily Value, which are important in addressing current public health problems like obesity and heart disease.
“The proposed updates reflect new dietary recommendations, consensus reports, and national survey data, such as the 2010 Dietary Guidelines for Americans, nutrient intake recommendations from the Institute of Medicine, and intake data from the National Health and Nutrition Examination Survey (NHANES). The FDA also considered extensive input and comments from a wide range of stakeholders.”
“The Nutrition Facts label has been required on food packages for 20 years, helping consumers better understand the nutritional value of foods so they can make healthy choices for themselves and their families. The label has not changed significantly since 2006 when information on trans fat had to be declared on the label, prompting manufacturers to reduce partially hydrogenated oils, the main source oftrans fat, in many of their products.
The changes proposed today affect all packaged foods except certain meat, poultry and processed egg products, which are regulated by the U.S. Department of Agriculture’s Food Safety and Inspection Service.
The FDA is also proposing to make corresponding updates to the Supplement Facts label on dietary supplements where applicable.
The agency is accepting public comment on the proposed changes for 90 days.”
The future of branding belongs to storytellers who understand the hero’s journey in the context of modern, mobile life. The hero’s journey is a storytelling structure pervasive across cultures. It starts with a call to adventure, requires that the hero be connected to others, including a mentor. The hero will face extremely difficult challenges along the way. The hero ultimately wins and returns home, armed with new knowledge about herself, other people and the world.
Does your brand inspire people to respond to the call for adventure, whether through providing information, tools or a catalyst? Does it help them overcome the obstacles they will face on the path, either by making sure they have nourishment, transportation, tools, information or access to other people? Does it provide guidance, support, or a framework in which the story of the process, with all its ups and downs, can be documented and shared in real time? If your brand doesn’t serve any of the segments in the hero’s journey, you’re right to be concerned about the future.
Cecelia Wogan-Silva, the director of creative agency development at Google is tasked with growing brand advertising through Google’s platform. She accomplishes this, in large part, by inspiring thoughtful collaboration with intriguing insights and co-ideating with creative agencies at the beginning of the process instead of jumping in when distribution is the last bit of conversation left.
“We’d rather work on a cool idea together,” she said. “We try not to be product focused. Instead, we’re problem-focused. Working up a solution that’s only inclusive of what we do at Google is like dropping feta cheese off at the door of someone who doesn’t know they’re sitting on an entire Greek salad. We help them manifest the big idea that brings the salad together. We are in the business of sales but we don’t start with a pitch. we start with a conversation. We try to develop story engines. We ask: What story are you trying to tell? We want to launch a thousand ships together.”
The perceived need to master emerging technologies and engineer a viral video dominates much of the conversation in the world of branding. Clients want measurable proof of eyeballs on the screen, and creatives struggle with the expectation that they’ll be able to engineer a hit. But what is a hit? The trend toward the mean-spirited shock video filled with actors faking real-time reactions to disgusting pranks is the result of the mistaken belief that eyeballs equal success. This mentality is largely a relic of the measurement of success in television advertising, which isn’t surprising. The history of the advertising industry, Wogan-Silva said, is a string of attempts to reincarnate what came before in a new medium.
“The poster in the window got smaller as a print ad,” she said. “But it was just like the poster in the window. Then print ads got read on the radio. Then the concept transported itself to TV in the beginning with still pictures added to what were essentially radio spots. In each instance, advertisers didn’t take advantage to the fullest of the new medium. Our habit is to stick to legacy. Radio was a new technology. So was TV. The exponential release of new technology doesn’t change the need for percolation in the creative process.”
“There’s this automatic inclination to believe that new technology is creativity’s silver bullet. But invention of technology is different than innovative use of existing things. Great TV wasn’t born from the new platform from the get go. But the stories got better, the use of bookends in commercial buying was a new variation that came from careful, deeper consideration for what could be done with this amazing medium.
“The same is true for using digital platforms. Brand marketers waiting for the latest product to be the first to use it might miss the chance to do something extraordinary with what we already have before us. Something extraordinary is usually something that touches consumers and tells a story, it’s not just technology alone that builds a brand.”
Wogan-Silva believes that the concept of being a slave to the latest technology fad or ad unit will become a thing of the past.
“Instead, there’s value exchange brought to you by a brand,” she said. “What does that look like? Uber.” Google is an investor in Uber, an “app that connects you with a driver at the touch of a button.” Transportation is a natural part of your life experience, Wogan-Silva said. Brands that are focused on getting us places and connecting us to others, essentially offering sustenance, transportation and intelligence, are the brands of the future. Uber is welcomed, rather than invasive. “My sense of what a brand can do for me doesn’t come in the form of what it promises, but what it delivers to me. Uber sits on my body, on my mobile phone. Location speaks the language of intimacy.”
Intimacy will come in many forms in the future. Not only will objects be connected to each other, but they will be connected to you. Businesses will know more about you, your habits, the bits of data that together compose the very shape and texture of your life. All of this will be connected through objects on us and even in us, as well as in the cloud, that nebulous concept that is becoming more tangible all the time.
Drew Ormrod, Ogilvy’s Worldwide Account Director for IBM Midmarket, which serves small and mid-sized companies. Science House, where I’m the EVP for Business Development, is collaborating with IBM on a project that Ormrod manages from the Ogilvy side. In recent years, he has seen the evolution of consumer values head toward a greater need for trust and transparency.
“Customers want to buy what they need and not a bit more,” Ormrod said. “Also, they want to understand what they’re buying. As consumers develop a taste for the new from freshly-hatched web companies without excess baggage, established brands are turning toward a new model for innovation, often called Labs. Smaller, more agile and often beyond the usual rules of a company, Labs are expected to drive innovation to market from within a traditional company to allow them to compete with new brands. The new consumer is better connected, forms opinions faster and has a better understanding of how systems work.” This new knowledge can come paired with distrust toward traditional brands in favor of those born on the web.
“It’s a matter of putting the customer in control,” Ormrod said. “The future is built on more intelligent connections. Mobile is going to play a huge role. It adds value by connecting our virtual experience to our real experience.”
What does that mean, exactly? It means that brands like Zappos and Seamless, Airbnb, Kickstarter, and others are enabling the digital, mobile realm to serve as a portal into increased real-life access to goods, services, and new experiences. It also means that data is enabling companies to tailor those experiences to customers in real time, right where they are in the physical world.
The brand isn’t the hero, it is an enabler of the journey the customer is on. That requires a lot of listening, in order to understand the challenges each customer faces, and customization, in order to meet those needs. Ultimately, it requires the delivery of simplicity in an increasingly complex world. When the hero does get home after battling the forces of nature and humanity, she might want Uber to get her there and Seamless to deliver tacos right away. Adventure is hard work.
[Image via Shutterstock]
La experiencia con las marcas nos debe de suceder a través de todos los sentidos. Starbucks ya lo sabía y cuándo muchos podrían haberse preguntado qué más podía mejorar en sus tiendas, es cuándo tocan uno de los puntos más evidentes y al mismo tiempo el más importante, el vaso en el que bebes.
Starbucks Reinvents The Coffee Cup. fastcodesign.com
The coffee brand abandons its ubiquitous paper cup for a new highly styled version aimed at tea drinkers.
- Imagen tomada del artículo original. (3020733-slide-s-5-tevana-new-design-sleeveless-cup.jpg)
Tal vez Starbucks no es el mejor café, pero al sumar todos los puntos de contacto que van desde la apariencia exterior del lugar, las señales, la decoración, los muebles, la música, la barra, el orden de los productos, la lectura, el trato, el ticket, etc, etc. La suma de todo, sí hace al mejor café.
¿Puedes decir lo mismo de otros productos?, la verdad es que son contados.
¿Te imaginas cómo debería de ser la experiencia de pollo Bachoco o Pilgrims?, Los espectaculares de Bachoco son famosos, pero ya no son suficiente. Ni que decir de Gelatinas, Polvo para hornear o escobas. Todas y cada una de las categorías o familias de productos están llenas de oportunidades. La diferencia recae en como son vistas por los dueños, directores y mercadólogos, por las tiendas y por la gente que convive con ellas.
Claro, puedo suponer que muchos me van a decir que no se puede llegar a tanto. ¿Será?. Yo veo múltiples posibilidades y opciones. Aunque yo trabajo con empresas grandes y pequeñas estoy seguro que se puede llegar mucho más lejos, mucho mejor. Con detalles tan sencillos como… el vaso para llevar la bebida de Starbuck.
Mucho se habla de innovar, yo los invita innovar. A vivir conmigo este mundo del que tanto se habla de ideas, de nuevas soluciones. Ese mundo esta aquí y yo contigo.
Buen fin de semana.
Aquí el vínculo al artículo original.
Federico Hernández Ruiz
Consultor fundador en asimetagraf